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Post by juthi52943 on Jan 2, 2024 9:02:13 GMT 1
Source Fismallbusiness The customer journey is one of the most important aspects when it comes to retail. Its not just about what happens in the store but also what happens before and after. There are many ways retailers can improve their customer experience journey during the World Cup and support across multiple digital channels is one of them. Here are some best practices for customer communication Job Function Email List during the World Cup Emphasize the benefits of purchasing from your websiteapp versus purchasing from competitor websites or apps. Provide a discount code to encourage customers to buy now. Send notifications via WhatsApp about discounted products or new arrivals. Make sure your customer service. Available if customers have any questions about their orders or shipping updates. The best way to communicate with customers during the World Cup is through omnichannel service. Throughout the event companies can offer customers a more personalized service across different channels. Through Yup Chats Omni Business customers can receive the support they need on the channel of their choice and at the time they want.
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